Refund policy

Return and Refund Policy

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, the item must be:

  • Unopened and unused
  • In its original factory-sealed packaging
  • In the same condition in which it was received
  • Accompanied by proof of purchase

Opened trading card products are final sale. This includes booster boxes, packs, collection boxes, tins, decks, and any other product with broken, removed, or altered factory wrapping or seals.

Clearance items, gift cards, digital products, and products specifically marked Final Sale cannot be returned.

Damaged or Incorrect Orders

Please inspect your order when it arrives. Contact us promptly if an item is damaged in transit, defective, missing, or incorrect.

Include your order number and clear photographs of:

  • The product
  • The shipping box
  • The shipping label
  • Any visible damage

We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.

Minor dents, scuffs, loose wrapping, or other cosmetic packaging imperfections that do not affect the sealed contents may not qualify as damage.

Return Process

Contact us before sending any item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping unless the return is due to our error or an item arrived damaged. We recommend using tracked and insured shipping because we are not responsible for returns lost or damaged in transit.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled only before they enter processing or shipment. Once an order has been processed, packed, or shipped, it cannot be canceled.

Preorders

Preorder cancellations are subject to the terms displayed on the applicable product page. Allocation changes or release-date delays from manufacturers or distributors may occur and are outside our control.

Contact

For return requests or order issues, contact us through our Contact Us page and include your order number.